For the volume of sales that we do at Coinopwarehouse, you would think that there are a lot of people behind the scenes. That could not be further from the truth!
We have had lots of changes to the team that makes up Coinopwarehouse over the past five years. The core of the company is Lloyd Thoburn and his son Benjamin. Lloyd started the business and his son, Ben, grew up loving coinop, playing in the jukeboxes at his father’s shop, and collecting wallboxes. He has been learning about coinop since he was 4 years old. I don’t think he can imagine doing anything else.
When we moved from leased space in Gaithersburg to our own buidling in Hagerstown, Dominic came with us as a warehouse manager. He also made some short deliveries and pickups of equipment. He has moved on to other opportunities.
Dan was hired after Dominic left the company to help in the warehouse and with deliveries. After a year or so, Dan left us to experience life on the West Coast for a little while. Now he is back with us and part of the team! Dan enjoys showing our guests around the warehouse and helping them find what they need.
Amanda, Lloyd’s youngest daughter, was here for a couple of years. Amanda started out doing Ebay listings and social media for the company. As time passed, she learned to handle shipping documentation for sea containers, ordering company supplies and taking care of back office matters to assist Lloyd. In addition, she learned how to put on an online auction for our company with Live Auctioneers. Her first effort at this was very successful for us. We plan to have more auctions online and possibly with a live audience in the near future.
In May of 2016, Amanda moved to Chicago and is working with a company that auctions estates. She is happy and learning a lot, and loves forwarding us tips on items we should buy.
One employee who is no longer with us, and whom I have not named, damaged our company reputation by stealing boards out of arcade games and selling them on Ebay from his home for his own profit. We then shipped those games, believing them to be complete as they were when we had sold them. We began to receive complaints from our customers who had bought a complete game but then received a game with no board inside. It took a while for us to figure out what was happening. We all felt heartsick about the monetary losses and betrayal of our trust by this employee. He was charged with felony theft by the police, after returning a truckload of stolen merchandise to the police station. He entered an Alford Plea to felony theft. An Alford Plea is a guilty plea of a defendant who proclaims he is innocent of the crime, but admits that the prosecution has enough evidence to prove that he is guilty beyond a reasonable doubt. He received three years in prison but it was suspended, as Maryland offers people convicted of crimes probation before judgement in many cases. Based on the ebay records received by the police, we believe that the value of the items stolen over the two years it went on was close to $50,000, which was painful.
In addition to the theft of inventory, he also convinced one of our customers in Europe to allow him to handle the shipment of sea containers out of his mini-storage unit. After learning about this arrangement, Lloyd warned the customer that he was dealing with a thief. They learned the hard way though but couldn’t say they weren’t told in advance.
Mike Corbin and two of his sons, Joshua and Jeremy, and daughter, Katie, were all part of the team for a while. Mike primarily did deliveries and picked up inventory for us, as well as helping around the warehouse. Katie handled Ebay listings and packaging with Amanda. Their work was seasonal, since they run a family fun center nearby. Each spring they devoted their efforts to their own business and then returned in the autumn after the fun center shut down for the winter. Katie now works full time for her church, while Mike and his sons devote their full time efforts to their own businesses.
Jessica, Amanda’s sister, started working here a few months before Amanda left. Jessica had a career in restaurant management before coming to Coinopwarehouse, but as a newlywed she hoped for a schedule that allowed her to spend evenings and weekends with her husband, Ken. Thanks to Jessica, Lloyd says that the business is the most organized it has ever been. Jessica helps to prepare for sea containers that are scheduled to be loaded and she meets customers at the warehouse when needed. She helps Shona with Ebay packaging or listings and whatever else is needed around the warehouse, and does a wonderful job helping keep all the moving parts going.
When we needed another driver to help out with pickups and deliveries, Shona recommended Luke for the job. Luke was perfect for us! He was an experienced driver who can handle pulling a trailer behind the truck. He was perfect for Shona too, as they recently became engaged!
Now, if you come to see us, you will be met by Luke, Dan, Shona or Jessica if Lloyd and Ben aren’t available.
We also have a few shop dogs. Shona brings Skittles to work some days. Skittles is so quiet that you would hardly know she is there. She hangs out in the offices. Jessica will occasionally bring her little Greta, who is a sweet, friendly and enthusiastic little girl.
Ben takes Grizzly with him on the road fairly often. Our pets make work a little homier.
In addition, a few of Lloyd’s friends will be doing restoration work at Antietam Street in the near future, and we hope to be able to offer training to others in fixing up their own machines. Chris Thornburg (no relation, just a similar name!) will be doing repair work on jukeboxes, arcade games and pinballs at Franklin Street, in dedicated space he is renting from us.
So, that brings us up to date on the people who make it happen at Coinopwarehouse! I am sure that number will grow as we continue to expand the business into new locations.